IT Intern - Leeds, United Kingdom - Catapult Sports

Description

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport.

We've been at the forefront of sports technology and science since we don't just work in the sporting industry, we are actively changing its future.

Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more.

We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.

Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

We Want People Who Are Passionate About Global Technology

Catapult is seeking a driven and responsible IT Intern to support our internal team for a period of 4 months.

This individual will be responsible for troubleshooting and support of IT Systems for Catapult Sports and is based out of Leeds, UK.

This role includes:
Desktop Support, Operating Systems Administration (Windows and Mac), Telephone Systems, and Cloud Services Account Administration.


What You'll Do
As an IT intern, you will gain on-the-job skills as you assist our distributed IT organization with the following:

• Perform onsite or remote analysis, diagnosis, and resolution of technical support issues raised by our end-users
• Equipment provisioning and deprovisioning in accordance with established procedures and processes
• Account provisioning and deprovisioning in accordance with established procedures and processes
• Respond to assigned help desk requests in a timely manner using the help desk ticketing system
• Maintain conference room equipment, printers, and other equipment in shared spaces
• Order equipment as needed and maintain hardware inventory

What You'll Need

Technical Skills & Experience

• Demonstrable customer support skills
• Interest in learning about corporate IT using bestofbreed technology
• Interest in learning to use a ticketing system
• Interest in working in a teamoriented, collaborative environment

Education & Certifications

• Working towards an AS or BS degree in a technology discipline or equivalent experience

Skills And Personal Attributes

• Ability to work in the office 5 days/week
• A customeroriented mindset
• Strong communication skills
• Ability to quickly learn new skills
• Ability to work diligently under mínimal supervision to achieve agreed upon objectives and priorities (results orientated)
• Systematic thinker and consistent approach to problem solving
• Composure along with the ability to react quickly during crisis (e.g. Network Down)
• Ability to work effectively in a distributed team oriented environment
• Ability to keep IT management aware of and up to date on site issues

WHY CATAPULT?

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability
• We value improvement and development. We are challenging ourselves to continuously grow and become a highperformance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.

Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet