Collections Specialist - Solihull, United Kingdom - Infor

Infor
Infor
Verified Company
Solihull, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
General information- Country

  • United Kingdom
  • City
  • Solihull
  • Department
  • Finance
  • Job ID
  • 3621 Description & RequirementsIn this role, the Collections Specialist will liaise with internal departments to enable the account to be settled within the company parameters. Employee's need to have a flair for problem solving and be able to identify problem areas quickly. They will need to build a positive and productive longterm relationship with the Billing team as well as the relevant business contacts. Their focus is to maximize cash collections for the Company.

Duties and responsibilities:

  • Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within the agreed SLA.
  • Maintaining designated daily workload.
  • Building relationships with the business to assist with the query resolution.
  • Organising calls with the relevant business contacts to aid speedier query resolution.
  • Flexible approach to workload to ensure that all areas are covered if another team member is out of the office.
  • Ensure timely and accurate reporting to the business as required.
  • Processing write off and refund requests.
  • Supporting other resolver regions as required.
  • Adhoc project work.
  • Assisting with audit work where required.
  • Be responsible for Liquidation / Administration cases and maintain a database.
  • Knowledge and Skills, You Bring to the Organization
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Legal and Insolvency experience desirable
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
  • Strong oral and written communication skills
  • Interpersonal skills
  • Decision making
  • Credit Control experience would be desirable but not essential
  • About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.

Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

  • Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight

Guiding Principles:
integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM.

Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

At Infor we value your privacy that's why we created a policy that you can read here.
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