Practice Supervisor - Poole, United Kingdom - Shore Medical Group

Shore Medical Group

Verified Company

Poole, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
PracticeSupervisor

Reports to:
Manager

Hours:
Part Time hours per week, Monday 8am-6.30, Tuesday 8am-6pm Wednesday 8am-2pm - Friday 8am - 6.30pm

Contract type:
Permanent Part time

Location:
Wessex Surgery and multi shore sites

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth.

We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff.

We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking an experienced Practice Supervisor to be responsible for the efficient day-to-day running of Reception/admin teams, ensuring this is carried out in accordance with agreed Practice procedures, protocols, and timescales, reporting to the Practice Manager as necessary.

Based at Wessex Road and multi sites in Poole Dorset on a permanent part-time basis.

Job Summary

As Practice Supervisor you may be required to work within any of the administrative functions of the business:
Patient Services
Care Navigation
Call Hubs (located at Heatherview Medical Centre & Lilliput Surgery)
Medical records team & Prescription team
And any other administrative functions in line with the business needs
To undertake the staff rota to ensure that all annual leave, sickness and extended hours are covered.
To manage the workload of the team and ensure that all work is fairly distributed and completed in a timely manner.
Respond to patient concerns or complaints/feedback in the first instance by recording these and, if necessary, escalating them to your line manager
Ensuring your team provide a highquality service to the practice/Shore Medical and patients and work is completed to a high standard
To ensure all call handlers/medical telephonists are aware of Shore Medical Processes and ensure any training gaps are identified and training provided.
To be the first point of contact for your team for GPs and Nurses where appropriate
Ensuring a high level of personal presentation is maintained throughout the surgery in accordance with the policy.
To arrange regular staff meetings
Continually assess and evaluate systems recommending changes and improvements to your direct line manager as appropriate.
To be a positive influence and advocate of change to all staff
To be involved with the recruitment, final selection and then induction and new staff training for all new members of the Team.
Participating in staff probationary reviews, annual performance appraisal and assisting to set work and personal goals for the coming year.
Managing sickness levels within the team and carrying out return to work interviews with staff members
Provide a weekly update to their manager on the performance of the team highlighting any areas of concern, improvements implemented and successes from the week.
Responsible for maintaining sufficient stock levels within the practice to include consumables and stationary in accordance with the Shore ordering process
To ensure that maintenance requirements are reported and any basic premises maintenance is carried out locally.
To support Shore in the implementation of any new systems or processes.
To cover for line manager during annual leave or sickness
To be one of the practice Fire Marshals and take responsibility the completion of regular fire drills and alarm testing.
To carry out Compliance audits
Fire, Legionella, prescriptions etc as required following guidance and timescales. Ensuring training in these areas is up to date.
Ensure that all H&S policies are followed and aware of the personal responsibilities in relation to Health and Safety in the workplace
To follow all company policies and procedures
Take a leading role in overseeing and managing your team at each site ensuring an efficient daytoday running of the section ensuring this is carried out in accordance with agreed Practice procedures, protocols, and timescales, reporting to the Manager as necessary.
Ensure at all times the team present a warm welcome to patients and provide excellent customer service.
Ensure consistent and effective communication between patients, members of the primary health care team, s