After Sales Team Leader - Biggleswade, United Kingdom - Redwood Appointments

Redwood Appointments
Redwood Appointments
Verified Company
Biggleswade, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

After Sales Team Leader


A great new role for an After Sales Team Leader has come in for a multinational equipment manufacturer and service company, based in Biggleswade, to provide effective supervision of Field Service Engineer's and to ensure administrative procedures are adhered to and developed to deliver an efficient after sales experience for customers.


What will the right person look like?

What will you be doing?

  • Monitor Engineer's time and the status of open/closed jobs, ensuring efficient utilisation and allocation.
  • Support After Sales Manager in carrying out regular toolbox talks with Engineers.
  • Liaise with the technical department to seek resolution for technical issues in the field.
  • Maintain communication with Field Service Engineers, internal departments, suppliers and customers to keep them fully informed regarding job progress.
  • Ensure KPI's and targets are met, and quality system requirements are maintained.
  • Management of the team using tools such as appraisals, return to work interviews, performance reviews.

Hours/Salary/Benefits


The After Sales Team Leader will work Monday to Friday, 9.00am - 5.00pm, 42.5 hours per week, with some Saturday mornings, paid as Overtime.

Competitive salary, private healthcare, attractive pension scheme and 20 days annual leave plus Christmas shutdown (3 days) plus bank holidays.


Job Types:
Full-time, Permanent


Salary:
£33,000.00-£36,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Loyalty bonus

Work Location:
In person

Reference ID: 80337
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