Customer Service Administrator - Aberdeen, United Kingdom - Menzies Distribution

Menzies Distribution

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Customer Service Administrator - Monday - Friday - 10am pm_

Location:
_Aberdeen (Parcels division)_**
Who are we?

At Menzies Distribution we've been delivering across the UK since to and from every high street, as well as reaching the areas others can't.

Today, we're Logistics UK's most innovative business of the year. With a strong focus on

the future, sustainability and innovation - we keep moving forwards.

About the role:
Are you an experienced Customer Service Administrator looking for your next opportunity?

We're looking for an enthusiastic customer service professional to join our team in Aberdeen Working
_Monday -Friday 10am pm_, you'll be supporting our Aberdeen parcels depot team acting as the liaison between the customer and the warehouse and Transport.

You'll be acting as the first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse

What your day will look like:

Engage with depots and external contractors to retrieve proof of delivery in a timely manner
Ensuring that customer requirements are administered in a timely controlled and recorded manner
Answer and responding to all incoming queries in a prompt and polite manner
Monitor and chase documentation in support of the transport operation
Undertake administrative and filing duties to meet the needs of the transport department
Collation of accurate data

What we need from you:

- 'Right To Work' in the UK

Good communication skills are essential with the ability to express empathy with customers
Excellent written and verbal skills are essential
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
Good 'people skills' for working with a range of colleagues and customers
A professional manner

Additional Benefits: