Ticketing Executive - Leeds, United Kingdom - ASM Global

ASM Global
ASM Global
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Ticketing Executive - first direct arena, Leeds- P

  • PURPOSE
  • To assist in the smooth running of the ticketing function of the venue, ensuring that customer service standards are maintained and promoter requirements are fulfilled.
  • KEY ACCOUNTABILITES


  • General

  • Manage the successful ticketing management for events at the venue from agreeing the manifest with the promoter to event day delivery.
  • Recruit casual team members and provide them with assistance, training, guidance and ensure that rotas and payroll are administered in an accurate and timely manner.
  • Provide accurate and timely ticket sales updates to promoters and designated venue personnel.
  • Liaise with promoters and the venue ticketing partners to assist with putting new shows on sale.
  • Ensure that the ticket office is fully prepared on an event day including the collation of agent lists, checking seating and testing entry scanners.
  • Act as main liaison with the promoter rep on selected event days agreeing final sales figures and ensuring that guest lists are managed correctly.
  • Liaise with other departments, particularly Events, Finance and Hospitality providing information and insight in relation to events and ticket sales.
  • Liaise with external ticket agents to assist with the fulfilment of their ticket sales.
  • Any other reasonable duties assigned by the Ticketing Manager.
  • Provide customer service support and resolution as required.

PERSON SPECIFICATION

  • Knowledge & Qualifications
  • Good knowledge of the ticketing project cycle.
  • Previous experience of working in a fast paced environment.
  • Proficient in the use of excel (or similar products).

Skills:


  • Customer focused.
  • Ability to remain calm under pressure.
  • Ability to work to strict time deadlines and effectively prioritise a range of tasks.
  • Smart appearance and presentation.
  • Strong interpersonal, negotiation and communication skills.
  • Strong attention to detail.
  • Excellent organisation and planning skills.
Experience- Minimum of one year working in a similar role.

  • Experience of working with staff at all levels throughout a company.
  • Proven IT experience including MS Office packages.


General Information- Due to the nature of the role there will be a requirement to work week-ends and evenings and public holidays.


  • On the job training, development and management support will be given.
  • There may be requirement to work at other ASM Global venues.
How to Apply

  • Please download and complete the Employment Application Form.

Submit your completed forms to:
Position
Ticketing Executive
Salary
Competitive
Working Hours
37.5 hours per week
Location
first direct arena, LeedsClosing Date

  • 01/03/2024Downloads
  • ASM Global Employment Application Form
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