Customer Advisor - Birchanger, United Kingdom - The Dove Partnership

The Dove Partnership
The Dove Partnership
Verified Company
Birchanger, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Calling all Customer Service Advisors - working for a fabulous local company, close to Bishops Stortford.

  • Act as initial point of contact for all customer queries either by telephone or electronically
  • Respond promptly, professionally and efficiently to all customer enquiries
  • Log and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Organise workflow to meet service level agreements
  • Direct requests and unresolved issues to the designated resource
  • Manage customer accounts, including but not limiting to; allocating and reconciling accounts for referral process
  • Keep records of customer interactions and transactions
  • Manage administration
  • Communicate and coordinate with internal departments
  • Demonstrate behaviour that is professional, ethical and responsible and service as a role model for all colleagues and staff
  • Proactively promote the company's mission, aims and ethos
  • Get involved and participate in company marketing plans and activities as and when required.
  • Assist in any other related tasks requested by your Manager

The Role:


  • Job Location: Bishop Stortford
Hours Per Week: 8.30am pm

  • Role Type: Permanent

Benefits:


  • Salary: up to £24,000 start, £26,000 at probation, £28,000 full trained
  • Annual leave: 25 days plus Bank Holidays
  • Bonus incentive schemes
  • Sickness insurance scheme, life insurance
  • Auto enrolment pension
  • Free gym/spa/tennis court
  • Free parking
  • Training and development
  • Bring your dog to work day
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