Contact Centre Team Leader - Droitwich, United Kingdom - Adecco UK

Adecco UK

Verified Company

Droitwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Team Leader who is looking for a new challenge with a company that goes the extra mile to look after it's staff and customers?

We are currently working with our highly reputable and well established client based in Droitwich who have a fantastic opportunity for a Contact Centre Team Leader to join their forward thinking and expanding team.

This is an industry leader who have been serving their loyal customer base for over 25 years and this is a really exciting time to join the business.

Responsibilities

Motivate staff to achieve team targets/ organise monthly incentives
Assist with the effective provision of outstanding customer service
Manage processes relating to HR
Maintaining regular training and development plans for your team
Review all telephone data and take the relevant actions required with telemarketers
Conduct weekly and monthly call compliance
Assist with/deliver workshops/team meetings
Review training material and amend when required process policies.
Where necessary answer incoming calls for any other product lines and convert this call to an appointment, which meets the Company criteria.
Ensure all company processes and policies are followed

Experience required:

Previous experience in a similar role is essential
Experience leading/managing a team
Highly motivated and enthusiastic

Benefits:

Casual dress
Social events
Free onsite parking
Referral programme
Wellness programme
Work from home

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Nicholas Tsui