Mysurrey Service Improvement Agent - Reigate, United Kingdom - Surrey County Council

Surrey County Council
Surrey County Council
Verified Company
Reigate, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

The starting salary for this position is £43,923 per annum based on a 36-hour working week. The role is offered on an 18-month fixed-term basis or secondment opportunity, with the possibility of converting to a permanent position.

Flexible working
This position is based at Woodhatch Place in Reigate and applicants will be required to attend the office periodically. However, we support remote working meaning you aren't required in the office 5 days a week.


About the role
Surrey County Council has recently implemented Unit 4 as a modern, intuitive and flexible Software-as-a-Service Enterprise Resource Planning system.

A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems.

Unit 4 is supported by our in-house IT and Digital team.

The team operate ITIL v4 processes and are structured into:


  • Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management),
  • Service Improvement (change requests, release management and business relationship management).


Reporting to the Service Improvement Team Leader you will join the wider IT and D Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment.

We are committed to investing in our staff and supporting every individual to achieve their full potential.


About you

  • ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management.
  • System admin experience of Unit4/Agresso and Proactis.
  • Proficient knowledge and experience in one or many of the HR/Payroll/Finance/Procurement modules and processes.
  • Evidenced experience in process and system improvements.
  • Willing to provide Unit4 knowledge transfer to the inhouse team.
  • Unit 4 Security concepts/roles and authorisations.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values
we follow.
Additional Information
This advert closes on 15/09/2023 with interview dates to follow.


This is a 18 month secondment / fixed term contract.

This position is suitable for working from home, or wherever works best for you.

The base location is Surrey County Council's offices at Woodhatch Place, Reigate however applicants will be required to attend the office periodically.


Contact Details

Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.

For more information about the wide variety of benefits you can take advantage of please visit
MyBenefits for Surrey County Council staff.

**Our Commitment
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