Network Engineer Apprentice - London, United Kingdom - QA Ltd

QA Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who you'll be working for:

NK Computers has over 30 years of expertise in providing quality IT Solutions to SME.

As one of the principal IT companies in the UK, NK Computers believe their approach to IT support allows them to offer clients an excellent IT solution at an optimal cost.

What's in it for you:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Network Engineer Level 4 Apprenticeship.

Duties:

You will be responsible for:

Prioritising and resolving incidents escalated by customer service or raised directly by customers into network operations
Utilising monitoring systems to proactively identify and resolve potential issues
Conducting a thorough first line technical analysis of incidents including collecting and analysing relevant diagnostics
Using management platforms and system tools to aid clear logical substantiated analysis of incidents
Working with customer site champions to carry out initial triage
Ensuring consistent, accurate and timely updates to tickets
Ensuring timely internal and external communications per SLA
Handling customer calls into Network Operations whilst on shift
Providing detailed handovers to next shift of all open issues and planned maintenance
Adding, removing and configuring network devices, updating the monitoring system and documentation.
Completing infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
Delivering all set targets to contribute to a successful business function in line with the strategic objectives

What we are looking for:

You will need the following skills:

Previous IT related work experience
The ability to work individually and as part of a team, potentially covering extending working hours
The desire to learn new technologies, develop advanced networking skills and share them across the team
Strong desire and knowledge to work within an Internet Service Provider industry and in a closeknit team
Excellent verbal and written communication skills

Additionally, the following skills are desirable:

Identifying and assessing customers' needs to achieve and exceed customer satisfaction
Building sustainable relationships and trust with customers through open and interactive communication
Handling customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Entry requirements:
The entry requirements for this programme are as follows:

an A-Level in ICT
OR an International Baccalaureate at Level 3 ICT
OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Working week:

Monday to Friday,

9.00am - 5.30pm,

37.5hrs a week.

Future prospects:

The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.

Important information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.