Multi Skilled Support Worker - Birkenhead, United Kingdom - YMCA Wirral

Description

Job description

TITLE:
Multi Skilled Support Worker


HOLIDAY ENTITLEMENT:
20 days per annum plus 8 statutory holidays


ACCOUNTABLE TO:
Support Manager & Specialist Team Manger


Hours of work

YMCA Wirral is a 24 hour a day operation and the successful post holder will work as part of a 3-week rolling rota system of early and late shifts, working a 37 1⁄2 hours week, which will include weekends and bank holidays.

Main Purpose of Job:

To assist in the delivery of effective, high quality psychologically informed support services to vulnerable, single homeless individuals, a number of whom have complex needs such as mental health issues, substance and alcohol misuse problems, offending behaviour, and who are vulnerable to rough sleeping with the aim of promoting independent living.

The multi-skilled support team work as a close-knit team with the Support Manager and two Specialist Team Leaders in the development of operational planning and service delivery to the highest standards.

Main Responsibilities

Specific Duties

Support Planning, Risk Assessing and Safeguarding
Conduct Mainstay assessments with homeless individuals presenting at the service.

Carry out new resident welcomes, inducting clients into the service including registering with doctors' etc.

Ensure that clients have a full understanding of their rights and responsibilities during their stay at the YMCAW.

Support clients to achieve their goals and targets as defined/ agreed within their support plans and support contracts

Manage, update and communicate resident risk assessments in line with YMCAWW policy and procedure

Ensure that support is person centred and clients help shape their own support and take part in activities.

Undertake planned key-work sessions each week with clients using a psychologically informed, person-centred flexible approach.

Offer a creative but assertive approach in order to seek to engage rather than taking the route of punitive action that could lead to disengagement and eviction.

Be able to handle and manage violence or aggressive behaviour.

Assess and record support needs using the Outcomes Star assessment, plan support around individual need.

Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g., Social Workers, CPNs, Probation Officers.

Hold 3-way meetings and coordinating the support of clients with other professionals

Maintain accurate record keeping, and up to date records using the in-house IT system OSKA and in resident's files.

Conduct monthly/quarterly risk assessments of clients keeping all relevant parties informed of updates/changes.

Conduct regular room checks and support clients in the management of their room and relationships with others and to report any health and safety issues to the Support Manager.

• Participate in the planning and delivery of sessional group work and activities such as independent living skills.
• Provide information, feedback and advice to service users regarding their support plans.
• Motivate and encourage service users to enable them to realise their goals.
• Assist with securing moveon to appropriate accommodation.
• Liaise between service users and external agencies regarding the provision of specialised support when appropriate.
• Encourage involvement and participation of service users in helping shape the services offered by planning and attending regular service user meetings.
• Deal promptly with all complaints, safeguarding and protection from abuse disclosures.
• Provide clear, accurate and good quality information in respect of all service users in line with agreed procedures ensuring that appropriate information is shared with the line managers.
• Demonstrate creativity in overcoming obstacles and barriers.
• Have a commitment to working with, and providing support to vulnerable people

Health and Safety

• Follow all Health and Safety requirements within the workplace.
• If required, liaise with Emergency Services
• Fire, Police and Medical.
• Ensure at all times the safety of yourself and others in the workplace and adopt safe working practices.
• Take part in routine Health & Safety risk assessment procedures.
• To report incidents, in line with Wirral YMCAW's licence agreement, to tackle any nuisance caused by members' behaviour or their visitors.
• Adhere to service user checks, handover and incident procedures.
• Ensure that all working areas and service user rooms are kept clean and tidy.

Teamwork

Develop excellent working relationships with colleagues and the wider YMCA Wirral staff teams, referring agencies, statutory services and wider stakeholders.

Contribute to the formulation of policy and procedures in relation to support services.

Attend to all enquiries and pass messages onto relevant people.

Attend and participate in regular team meetings, ensuring good communication and participation.

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