Claims Handler - Hove, United Kingdom - VEHICLE REPLACEMENT NETWORK

VEHICLE REPLACEMENT NETWORK

Verified Company

Hove, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a career which involves delivering fantastic customer service, working closely with third party companies, being part of a growing and sociable team, having opportunities to progress within the company whilst learning new skills along the way?

Vehicle Replacement Network is an insurance vehicle replacement specialist, acting on behalf of UK insurance companies to replace total loss vehicles with brand new like for like replacements.

We currently have vacancies for Claims Handlers to join our ever-growing team.

Within our contact centre the Claims Handlers undertake a variety of responsibilities; from explaining the insurance policy benefit process to a customer through to building relationships with dealerships across the UK so as to source the best replacement vehicle for the customer.

As a Claims Handler you will take ownership of the customer experience delivering a first class service, while ensuring the claim is settled in line with our Client's requirements and the customer's insurance policy.

Responsibilities:

Be the main contact for insurance policy holders
Capturing all relevant information and documenting on correct CRM system
Liaise with dealerships on a daily basis to order vehicles and arrange deliveries
Provide relevant and comprehensive updates to both insurer's and customers
Liaise with finance companies in regards to finance transfers
Update company CRM systems
Liaise with insurers in regards to accepting quotes and new vehicle details
Maintain Insurer SLA's
Checking invoices are correct
Chasing payments from Customers and Insurers
Taking payments over the phone
Keeping up to date with industry news
Have experience within a Sales/Customer Service role
Excellent phone manner
Have a great track record of delivering excellent customer experiences
Have clear, professional and friendly communication skills
Have excellent interpersonal skills
Have the ability to work to deadlines and achieve results under pressure
Understand the importance of teamwork
Show flexibility and problemsolving skills
Be computer literate, knowledge of Microsoft Office is essential
Have worked with internal CRM Systems before

PLEASE NOTE:
Experience within the Motor Industry
IS NOT necessary

Benefits:

Competitive salary
Yearly pay reviews
1 min walk from Hove station
Free breakfast, hot drinks, snacks included at the office
Dog friendly office
20 days holiday _(increases yearly) _+ UK bank Holidays
Performance based incentives

Job Types:
Full-time, Permanent

Salary:
£25,750.00 per year

Benefits:

Casual dress
Discounted or free food
Sick pay

Schedule:

Monday to Friday

Supplemental pay types:

Yearly bonus

COVID-19 considerations:
Office is professionally cleaned twice a week, Lateral Flow tests are provided, disinfectant wipes provided for your personal space/desk.

Ability to commute/relocate: