Helpdesk Manager - Sevenoaks, United Kingdom - Detail2Recruitment

Detail2Recruitment
Detail2Recruitment
Verified Company
Sevenoaks, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Helpdesk Manager - Facilities Management - Sevenoaks - Up to £40,000

About the company

We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in Kent to manage their expanding helpdesk team.

As Helpdesk Manager, you will manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisations board and clients.


Helpdesk Manager - The Rewards

  • Salary up to £40,000 dependant on experience in a similar role.

Helpdesk Manager - Requirements

  • Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

Helpdesk Manager - Responsibilities

  • To monitor the helpdesk and proactively manage KPI's on the CAFM system
  • To manage computerised PPM and work records
  • To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA's
  • To respond to client problems and resolve all issues
  • To manage and produce reports, survey data and general management reports
  • Train up new staff, PDP's and day to day team management.
  • To monitor outstanding work orders and produce backlog reports
  • To assist in invoice or KPI disputes
  • Motivate and manage other staff and manage their training requirements


This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, CAFM Manager or Facilities Manager.

**About Us
More jobs from Detail2Recruitment
See all jobs of Detail2Recruitment