El / Pl Large Loss Handler - Liverpool, United Kingdom - Keoghs

Keoghs
Keoghs
Verified Company
Liverpool, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Keoghs Retail Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated high value Multi-Track EL/PL claims.

This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high profile retail and insurance clients.


Key Accountabilities

  • Key Accountabilities
File Handling

  • Building relationships with Keoghs clients liaising with Retailers and, where appropriate Insurers
  • Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k £150k
  • Provide assistance to Partners on specialist and high value claims up to a value of £1,000,000.
  • Assessing and advising on liability and quantum
  • Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
  • Make full use of the firm's Case Management System in progressing files from receipt to closure
  • Draft pleadings to include Defences and witness evidence
  • Attend court in person or by telephone, attend trials, settlement conferences etc as required
  • Achieve targets in terms of chargeable hours, WIP and the collection of client MI
  • Working with the wider team to ensure a seamless delivery of services to Keoghs clients
  • To ensure compliance with the SRA standards & regulations
  • Adhere to Keoghs Values
Technical Lead

  • Aligned to at least one Retail client being a point of contact for day to day queries for both Keoghs, Client Managers / Team Leaders, Broker and Insurer
  • Lead Lawyer / Technical contact on at least one Retail client account for all technical and reputational issues
  • Lead liaison on client audits for designated Retail client with support from Client Service Manager
  • Prepare for and attend Operational and Performance review meetings with the client to include focus on KPI claims and claims risk related performance, and ultimate ownership of the technical element of any Claims pack used.
  • Participate in development and growth of the overall relationship through interaction to include:
  • face to face review meetings
  • operational and strategic
  • Training/case surgeries/workshops
  • Socialising
  • Be an internal referral point for designated Retail client queries and provide supervisory reviews
  • Be responsible for client litigation handling manuals and regularly update the Team on any changes and developments
The above is not a definitive list of possible work that may be delegated.
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool


Experience, Skills and Qualifications

  • Recruitment Criteria
EL/PL multi track file handling experience

  • Experience handling high value claims up to a value of £150k.
  • Positive, confident and enthusiastic
  • Excellent listening, verbal and written communication skills
Ability to negotiate via telephone
Ability to prepare succinct and concise reports

  • Excellent interpersonal and client care skills
  • Excellent marketing skills
  • Excellent IT skills
  • High level of analytical skills
  • Ability to prioritise work, keep to deadlines and work under pressure
  • Ability to win the trust and confidence of others, inspire and motivate
  • Ability to make decisions
  • Ability to anticipate problems and identify solutions
  • Ability to maintain concentration and pay attention to detail
  • Driven to achieve
  • Good advocacy skills
  • Prior knowledge, skills and experience
Values
Keoghs values
We are connected
We are Dynamic
We are innovative
We succeed together


Contract Type

  • Permanent

Area

  • Corporate Risk and Advocacy

Sub Area

  • Retail

Office

  • Liverpool
  • St. Pauls Square

Closing Date

  • 24 Mar 2024
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