Ao Co-ordinator - Leicester, United Kingdom - IOSH

IOSH

Verified Company

Leicester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
AO Co-ordinator (12 month Maternity Cover)

Salary:
£22,500 - £24,000 per annum

Hours per week: 35

Location:

At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture.

You'll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday).

The remainder of your working hours will be undertaken from home.

Closing date: 5th April 2024*
Interview date: w/c 8th April 2024

About the role

The AO Co-ordinator will be responsible for the efficient administration of the awarding organisation functions and its growing global network of approved study centres.

This role involves working closely with training providers and our External Quality Assurers (EQA) to ensure smooth delivery of study centre approvals and to provide outstanding customer care.

The role will provide support and guidance to organisation undergoing the IOSH study centre approval process.

You will be responsible for booking EQA reviews, and will set up introduction and induction sessions with centres on MS Teams.

You will set up new centres in Parnassus, our management system, whilst updating and maintaining accurate customer records. The role will raise POs and track EQA activity, raising invoices and tracking centre approvals.

The role will work with teams in the wider organisation, directing some tasks to the Admin team that come through the shared mailbox, and escalating when needed.

What you'll bring

You will join a small team of 4, supporting them with a range of administrative and operational support activities as required, often working independently and managing your own workload.

You will be a confident communicator with excellent interpersonal skills, being able to provide advice and guidance to prospective centres from expressions of interest through to approval and building and maintain relationships with approval study centres.

We are looking for someone with excellent customer service skills to work collaboratively with internal and external stakeholders to create and provide a high-quality enabling service.

Ideally you will have relevant work experience in education, training and/or business administration.

It would be advantageous if you have experience of customer service and working in a regulated environment and/or educational setting.

Experience in a membership organisation would also be advantageous. Although not essential, knowledge of quality assurance processes would be an advantage.

Essential criteria

Knowledge and understanding of education and/or regulatory requirements and the role of an Awarding Organisation.
Experience of working in a regulated awarding organisation or other regulated environment.
Experience of utilising a wide range of IT packages and computerassisted technologies.
GCSE English Language and Mathematics (or equivalent) at Grade C or above.

What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes.

We recognise this by offering a comprehensive benefits package including:

Hybrid working and flexibility to ensure a positive worklife balance
25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
Private medical insurance and healthcare cash plan covered by IOSH
Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
Individual performance related pay scheme
Up to five volunteering days per year
Employee Assistance Programme to support you and your dependent's wellbeing

About us
The Institution of Occupational Safety and Health (IOSH) is the world's Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you're treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.

How to apply