End User Computing Engineer - Bootle, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
Bootle, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Care Solutions are looking for an End User Computing Engineer to work on a Remote basis for a Government entity in Merseyside.

Key Responsibilities

  • Deputise for the Lead Application Operations Engineer
  • Lead and manage the Application Operations (Office 365) team responsible, for the administration, upgrading, deployment, management and use of all O365 products
  • Plan, budget and account for the Application Operations (O365) Team's work
  • Engage with senior stakeholders to promote opportunities with using the O365 product suite.
  • Raise the digital literacy of all colleagues, demonstrating how the products can be used and improve the efficiency and effectiveness of working practices
  • Lead the proactive identification and resolutions of O365 issues before they impact the user/customer
  • Lead the delivery of Problem Management (Preventative Maintenance), diagnosing root causes of problems, prioritising maintenance activity and developing fixes
  • Lead by example the maintenance of the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problemsare being tackled.
Qualifications, Skills and Experience

Essential:
Experience of or working towards ITIL v4 Foundation

  • Experience of leading engineering teams
  • Experience of scripting languages
  • Experience of, or willingness to learn Microsoft Azure
  • Excellent oral and written communications
  • Excellent knowledge of Microsoft Office
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