Claims Specialist - Ipswich, United Kingdom - Sevatas

Sevatas

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Description

Claims Specialist

The purpose of the Claims Specialist role is to deliver an excellent service to our clients and is responsible for delivering key KPIs that directly impact the profitability of our business.

The primary responsibility of the Claims Specialist is to analyse the accuracy of pre-entered claims and repair invoices, in line with all processes and procedures.

This will enable them to make informed decisions to accept or reject claims and repair invoices.

The Claims Specialist will also be responsible for creating successful relationships with the key stakeholders. This will assist the Claims Specialist to make accurate liability decisions and to achieve acceptance from the liable parties prior to handing the claim to the Recovery Team

The Claim Specialist must demonstrate role model behaviours and be recognised as a claims/liability expert to fellow colleagues.

Role Detail
Reporting to the Claims Manager, the Claims Specialist role involves the management of a preentered claims allocation.

To accurately analyse preentered claims and repair invoices, to ensure both client and internal quality measures are being achieved in line with processes/KPIs
Be accountable for successfully identifying the correct liable party and achieving their acceptance prior to handing over to the Recovery Specialist; pursue and manage the correspondence day to day
Be accountable for authorising repairs correctly and both client and internal quality measures are being achieved in line with processes/KPIs
Take ownership for the day to day dealer correspondence
Complete reports and attend internal and external meetings when required
Report direct to the Claims Manager for claim and liable party issues/referrals
Be a role model and viewed as a claims/liability expert to fellow colleagues, assisting with any problems or queries and giving support to the Claims Manager

Skills & Experience

Personable and approachable with good verbal and written communication skills
Confidence and ability to deal with people across all areas of the business and levels of seniority
Excellent personal organisation, administration, numeracy and literacy skills
Excellent telephony skills
Excellent Accuracy and attention to detail
Experience in working to timescales
Act as a role model, providing advice, solutions and support
Demonstrates the ability to see the bigger picture and understand how issues connect
Ability to work independently and also as part of a team, use own initiative and be proactive
Awareness and recognition of own learning needs and commitment to improvement for own development to gain cross client experience