2nd Line Service Technician - London, United Kingdom - Lorien

Lorien

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Service Technician - London

A financial services client are looking for a 2nd Line Service Technician to join their team onsite 5 days a week based in London.

This is an exciting opportunity for an experienced technician to lead customer facing support and drive the implementationof new technology and services within a fast-paced growing business.

In this role you will

Take ownership of communicating to all IT, business, and external stakeholders on progress of tickets. projects and problem management
Conduct new joiner inductions and ensuring their experience is to a 'world class standard'
Ensure all customer issues are logged, updated and resolved within our service levels
Provide technical assistance to the customer in the resolution of technical and service issues
Engage with all stakeholders to ensure problems are delivered in a timely manner and addressing business requirements
Subject matter expert (SME) on coordinating the technical element of these events using our MS Teams environment
Ensure the availability and successful running of all events which require technical elements

The key experience and knowledge required:

Strong in technologies such as; Windows 10, Microsoft Intune, Office 365, Azure, Active Directory, Service Now, FortiNet, MS Teams
Crestron AV
Working and leading on a variety of technical and service projects
Providing 2nd line support troubleshooting across diverse technologies including but not limited to Exchange, Window, Active Directory, etc.
Working within our change control governance

Major incident management

High level technical representation on P1 issues, including conference calls and managing technical resolution. Documenting and educating the entire Service Team on workarounds and resolutions
Managing problems, taking ownership of any technical or servicerelated issue and ensuring all resolutions and recommendations are aligned to the IT strategy