Customer Service Representative - Loughton, United Kingdom - Marshall Motor Group

Marshall Motor Group

Verified Company

Loughton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a Customer Service Representative to join our Loughton Contact Centre. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. This role is offered on a full time and permanent basis.

We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed

These include:

Uncapped individual bonus scheme
25 days annual leave (not including Bank Holidays) increasing with length of service
Colleague referral fee up to £2,000
Discounted Car Purchase Scheme & Colleague Car Benefit Offers
Discounted Service / Parts / Bodyshop services
Pension Scheme
Free life assurance equivalent to twice your salary
Free Eye Care Vouchers
Cycle To Work Scheme
Employee wellbeing services
Loyalty, Above & Beyond and Long Service Awards
Discounted Shopping Portal
Training and Continual Self-Development

What experience do I need?

Influencing skills with the ability and confidence to convert enquires into bookings
Providing excellent customer service to maximise customer retention
Fantastic listening skills to understand customer requirements and needs
Attention to detail when using multiple systems
A willingness to learn and develop your product knowledge
Professionalism, with a commitment to adhere to process and procedure

What will I do on a daily basis?
As a Customer Service Representative, you will be representing both Marshall Motor Group and our BMW division.

Answer all incoming calls from customers wanting to book vehicles in for service/MOT/Repair
Assisting the needs of the customer
Maximising Workshop bookings through objection handling/meeting customer requests
Building positive relationships with customers
Capturing customer detail, GDPR preferences
Sales through customer service

Is training provided?

We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress.

Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role.

You will be shown and have use of all live systems and have total visibility of the customer's Aftersales journey in order to understand the importance this role has within our business.

How can I progress my career?

Why Marshall Motor Group?

We are one of the UK's largest dealer networks, working with many of the most popular manufacturer brands, operating 142 franchise dealerships representing 23 manufacturer car, van, truck, and bike brands across 33 counties throughout England.

Marshall Motor Group is part of the Constellation Automotive Group, the UK and Europe's largest market-leading integrated digital car marketplace.

The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

Job Types:
Full-time, Permanent

Schedule: