Voluntary Trained Observer - London, United Kingdom - YVHSC

YVHSC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Voluntary Trained Observer

Ealing, Hounslow, Hammersmith & Fulham, Tower Hamlets, Lewisham and Bromley Healthwatch Services

What is Healthwatch?
Healthwatch is an independent organisation set up to champion the views of health and social care service users.

It strives to make sure that health and social care services are meeting local needs and to ensure that the public's voice is heard regarding how local services are run.

About the Role

Healthwatch services have a statutory function to carry out Enter & View visits to health and care services to review services at the point of delivery.

This involves visiting with a team of representatives to observe the service, view the premises and talk to both staff, patients/residents, carer and relatives.

Visits involve using all the senses and going through questions and surveys.

Enter & View visits often take place at care homes but can cover a range of services such as hospital wards, community clinics and support groups.

You will receive full training on how to perform an Enter & View visit.

During the Covid pandemic a method for carrying out 'virtual' visits has been developed, adapting the in-person model and incorporating a wider array of supporting tasks for delivery.

Tasks

Visiting and scrutinising health and care facilities (remotely and in person) through 24hour visits.
Attending planning and debrief meetings
Writing up notes and helping to draft the Enter & View report
Examining the feedback and findings and offering analysis of these to inform recommendations
Presenting reports and findings at external meetings

Is this role right for me?

What we are looking for:

Tact and diplomacy
Observational skills coupled with a desire to improve the quality of services

Would be a bonus:

Experience of working with vulnerable, disadvantaged people and those with long term health and care needs
An understanding of the role of Healthwatch
An understanding of the role of 'Enter & View' within the Healthwatch

Time Commitment

Enter & Views are formal, structured visits that happen approximately once every 2 months. During the lead up to, and the actual visit itself, a half to full day is required each week for a short period (approx. 34 weeks).
Typically, we carry out a minimum of 6 visits each year.
Skills and experience of Enter & View build during each visit. We suggest E&V volunteers are committed to a longterm involvement in Healthwatch to really benefit from what this role has to offer.

Travel commitment

Visits can happen to services across the borough. You must be willing and able to travel across the borough sometimes this could be up to 1.5 hours.
Other aspects of the role (e.g. writing up notes) can be done from the office or from home.

Job Type:
Part-time

Schedule: