Patient Support Associate - London, United Kingdom - TFP Fertility

TFP Fertility

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of women's health.

We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries.

We have embarked on the mission to use technology to provide parents with a memorable best-in-class journey.

At TFP, we offer all our patients the care, understanding and expertise. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering a variety of women's health treatments for more than 33 years.

Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

The Role:

You will be working in a clinic that specialises in hormone health this includes speaking with patients and being the first point of contact at the beginning of their journey with TFP.

At 92 Harley Street, we offer a wide range of services to our patients, these include; Hormone health, obstetrics, general gynecology and fertility.

This will require a high degree of empathy, organisational skills and excellent listening and communicational skills.

The nature of the service we provide means patients will be going through many different emotions and with that we are looking for people to join us whom naturally have an empathetic and caring nature.

The role is a Full Time Role hours per week. Working hours can be between 08:30-18:00 Monday-Friday

Key Responsibilities:

Providing outstanding customer service
Being the first point of contact for telephone calls and referring incoming calls to personnel within the unit.
To offer and provide refreshments for patients if requested.
To ensure the reception and waiting room are kept clean and tidy.
Take payments by cash or card in person or by card over the telephone and virtual payment link
Issue visitor passes and ensure log is fully completed.
Accept deliveries and post as required.
Complete preparation for consultation lists and extract patient notes when required.
Issue Invoices and raise receipts due to patients.
Setting up the clinic ready for patients throughout the day
You may be required on occasion to close the clinic down at the end of the day and cash up.
Preparing the booking forms for the surgery
To perform routine office support duties.
Scanning in documentation onto our computer system.
Checking all forms have been completed correctly
Be the friendly face patients, staff and visitors meet when arriving to the reception

Qualifications and Experience:

Excellent communication skills (both verbal and written) and the ability to communicate with a wide variety of individuals
Excellent customer service skills and attention to detail
Experience of dealing with customers in a facetoface environment
Confident and Professional Telephone manner.
Significant experience of working within a busy environment
Knowledge of Microsoft Office, particularly Word and Excel
Ability to work on own initiative
Maintaining a professional conduct at all times
A caring and mature approach to patient care

Location - 92 Harley Street, London. W1G 7HU

Salary - Competitive - Depending on Experience)
**Hours - Full Time 37.5 p/w - Monday-Friday