El/pl Fee Earner - Liverpool, United Kingdom - Carpenters Group

Carpenters Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

Dealing with all aspects of litigated and non - litigated personal injury claims, predominantly EL/PL/OL but may include some RTA claims.

Handling what are generally Portal/ fastrack cases. The claims are varied in nature and generally backed by LEI. The work is both challenging but rewarding.

EL/PL Portal experience is essential as is fastrack claims handling experience.

The role is to handle these cases to a satisfactory conclusion but more importantly to provide a first class service to both lay and insurance client.

Key Duties and Responsibilities

Ensure clients (lay and insurance) are kept informed and up to date on a regular basis throughout the life of the claim.
Build a rapport by speaking/meeting with clients when possible to ensure a consistency of service and to ensure insurers loyalty to the Firm
Check the authenticity and validity of claims by speaking with clients regularly on potentially difficult files
Build a relationship with clients to minimise the possibility of complaints and to enhance the reputation of the Firm and the service it provides
Ensure that clients are kept updated and provide a first class service
Maintain pro

- active communication with clients (lay and insurance) to ensure all heads of claim are discussed with the client at the outset and throughout the claim.

Obtain all relevant documentation from clients at the outset.
Obtain relevant medical reports and progress claims in a timely manner
Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible.
Consider, and advise clients on, issues of causation, liability and contributory negligence as and when they may arise.
Ensure costs are maximised as and when posisble
Ensure clients receive an excellent level of service, maximum damages and good outcome.

Personal development

Assist new or less experienced members of the department with any issues in terms of clients, referrers, external agencies and procedure etc, as and when required
Liaise with Team Leader and/or Head of Department to take more contentious files and deal with them under supervision to expand knowledge and experience

Experience & Knowledge

A Solicitor, ILEX qualified or file handler of at least 5 years' experience in the personal injury field, and specifically EL/PL/OL.
A handler who has had experience of litigated EL/PL/OL claims and must also have a working knowledge of the EL/PL portal process.
A handler who has had experience of dealing with complex claims or claims which are technical in nature. Some multi track experience is desirable but not essential.
A proven track record of running a successful fast caseload within a personal injury environment
Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
The ability to create and foster a "can do" culture to raise efficiency and productivity
Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge.
Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues.

About us
We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker.

Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success.

We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

25 days' holiday per annum
Holiday buy and sell scheme
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan claim back dental / physio / optical appointments
My Medicash App including access to rapid digital physiotherapy