IT Service Desk Analyst - London, United Kingdom - Precise Placements

Precise Placements

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Desk Analyst - 1st Line, First Line, Helpdesk

Our leading law firm client are looking to recruit an IT Service Desk Analyst on a permanent basis to be the primary point of contact within the IT Service Desk.

The right Service Desk Analyst must have excellent customer service skills, the ability to multi-taskand remain calm under pressure.

This opportunity would really suit someone who has limited IT experience, the Line Manager is keen to train and develop the right person to become a fully fledged IT Support professional.

Role and Responsibilities (this is a broad but not exhaustive list)

Providing a professional and consistent level of Technology support to all staff
Responding to incoming incidents and requests at first point of contact reported via all mediums
Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
Keeping customers apprised and updated
Escalating problems to the senior team members and third party suppliers where necessary
Creating and encrypting CD bibles and USB sticks
Managing requests for loan equipment
Assisting with team's administration duties
Utilising and updating the Knowledge Base
Other support related activities as required

Qualifications and Experience

Good troubleshooting and analytical skills
Knowledge of Windows 10 and Microsoft Office 36
Understanding of PC Hardware and operating systems
Awareness of using Active Directory
Experience of logging tickets in ITSM call logging software

Person Specification

A keen interest in IT
Good academic record
Enthusiastic and keen to learn new skills
Excellent customer service skills
Team player
Excellent communication skills and ability to be managed
Excellent attention to detail
Excellent time management and organisational skills with the ability to meet deadlines
Ability to think and work independently, or as part of a team and to take ownership of tasks
Good interpersonal skills, working closely with people at all levels in the Firm
Remaining calm under pressure
Highly motivated and a methodical approach
Flexible approach to working with the ability to handle the demands of a constantly evolving workload