Customer Service Representative - West Bromwich, United Kingdom - Epic Logistics Ltd

Epic Logistics Ltd
Epic Logistics Ltd
Verified Company
West Bromwich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Advisor Responsibilities:


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess clients and customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with client accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Salary:
From £10.42 per hour


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • West Bromwich: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 5 years (required)

Work Location:
In person
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