Software Support Executive - Cheltenham, United Kingdom - SpinMe Ltd

SpinMe Ltd

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
SpinMe Ltd is a Cheltenham based business.

We are professional, innovative, and our goal is To shape the future of digital asset production by developing and delivering world-class workflow solutions trusted by the global eCommerce market.

Our work environment includes:

Workfromhome days
Growth opportunities

Responsibilities:

Resolve technical issues and provide solutions to users.
Manage and monitor network connections for multiple locations.
Troubleshoot and resolve problems.
Manage computer systems and networks.
Installation of software systems for new clients
Performing software upgrades for clients
Diagnosing software issues and implementing fixes
Responding to client tickets via Zendesk
Managing database changes for clients
Managing and deploying client configurations
Maintenance of Internal hardware and software systems
Maintaining and updating software user manuals

Skills and attributes

On the job training will be provided to support learning SpinMe's software systems however, the following skills and attributes would be required
Previous experience of software support
Knowledge of Windows Desktop OS including software installation and starting/stopping services
Knowledge of database systems such as Microsoft SQL Server
Knowledge of computer networking
Experience with Apple Mac OS
Experience with Microsoft Office
Ability to talk with clients, document and resolve their quires
Excellent problem solving, verbal and written communication skills
Passionate about technology and IT with a keen desire to learn

Beneficial to have