Customer Service Advocate - Milton Keynes, United Kingdom - Leica Microsystems

Leica Microsystems

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions.

As a global leader, we're driven by continuous improvement to excite our customers and to create the best work environment for our people.

Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies.

Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Customer Service Advocate (d/f/m)

Do you share a passion for dispatching, optimizing technician planning and creating a great customer experience? With highly effective order management you support our valued customers based in UK and Nordics.

Be part of a team that walks the extra mile for each other where and when required. Then come and join our fantastic team in Milton Keynes with home office flexibility.

YOUR RESPONSIBILITIES
Optimize the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and find bundling opportunities.

Coordinate the appointments with the customers in alignment with the delivery time of the spare-parts and dispatch Field Service Engineers.

Follow-up on the execution and ensure hand-offs are properly done and with no delays.

Order Spare-parts, if required, and monitor their delivery

Escalate in time in case of disconnect in the issue resolution process or slower execution at any of the process segments.

Assiste with all queries received into the department, including those relating to Contracts and Preventative Maintenance dates.

Prioritize and track all open cases to ensure compliance with the required reaction and the resolution times.

Understand customer issues and properly document and transfer them to the Remote Service teams.

Work closely with the Service Sales team to generate potential orders for service products such as service contracts.

Identify fields of improvements and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects.

YOUR PROFILE
You have an education in administration/assistance/management

You have an experience in the same function in dispatching and engineering planification within a customer care/after sales context

You have excellent communication skills, both with customers and internally within the team.

You have a first experience with Salesforce Service Cloud and SAP

You are proficient in Microsoft Office (Word, Excel, PowerPoint)

You are able to work independently and to be part of a team.

WHAT WE OFFER
Competitive Salary and bonus plan

Continuous training and support, with focus on personal development

Work in a diverse, dynamic, collaborative, multinational company with exposure to the interesting world of medical devices and customers working towards better healthcare and patient outcomes

An opportunity to join an experienced and successful EMEA team

Exposure to the Danaher world, and the wealth of network, training and career advancement this offers. Many opportunities for development and career growth at Leica and across the Danaher corporate network.

DIVERSITY AT LEICA
We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

GET MORE INSIGHT
Are you interested to discover new opportunities in an innovative, team-oriented environment?

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.