Complaints Business Support Assistant - Birmingham, United Kingdom - NHS Birmingham and Solihull Integrated Care Board

NHS Birmingham and Solihull Integrated Care Board

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Business Support Assistant is a key part of the West Midlands Primary Care Complaints Team, which sits within the Office of the West Midlands and will have responsibility for supporting the Complaints Team to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient and carer feedback.

We are seeking a dedicated post holder to join our complaints team who can display our team values.

Collaborator, support and share in order to achieve our goals.

Share and celebrate success as one team.

Celebrate each other's unique skills.

The job is suitable for individuals who have a passion for ensuring high quality service is provided to our patients and stakeholders.

The individual should demonstrate that they have good attention to detail and is highly-motivated and be able to demonstrate a pleasant and professional telephone manner and be competent in listening and recording accurate and complex information.

Post holders will be capable of prioritising their work-streams in order to meet deadlines, have excellent communication skills and have a customer focussed approach.

The successful applicants will also be capable of working digitally and competent in the use of Office 365 and MS Teams.

As a Complaints Business Support Assistant, the post holder will work as part of a dynamic team, in particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required.

Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the Complaints Manager and the Complaints Team.

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As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

BSOL ICS brings together local NHS, councils and voluntary, community and faith sectors to better serve our communities.

With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone.

In return NHS BSOL can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive.

You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, ICB and NHS England to truly effect change and add value.

For further information and full details are provided within the enclosed Job Description and Person Specification.