Software Trainer - Belfast, United Kingdom - WorkPal

WorkPal

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

OUR COMPANY

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.

We have over 10 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year period, we are excited to grow our business further and are looking for an
Software
Implementation Consultant to help us on our journey.

THE ROLE:

-
Location_: Grove House, Donegal Pass, Belfast, BT7 1DT
-
Hours of work_: 39.5 per week excluding meal breaks

RESPONSIBILITIES WILL INCLUDE:

Customer project initiation

Create customer WorkPal Install
Complete welcome call
Gather customer information for the implementation process

Project Management

Manage and set customer's expectations in terms of how the implementation process will run, and drive their engagement with the project
Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress:
Record updates and actions on customer projects using WorkPal tickets
Work to milestones and deadlines
Go to point of contact for implementing customers

Project Support

Schedule meetings and calls with customer
Complete weekly checkin calls with customers, monitor and advise on progress
Complete administrative or troubleshooting support tasks
Provide answers to 'How do I?' type queries or support via online training sessions

Quality

Record accurately and in a timely fashion
Follow implementations processes
Keep up to date with platform changes and new features

SKILLS AND EXPERIENCE

3+ years' experience in a similar role/transferable skills
Previous customerfacing experience
Excellent attention to detail, organised and task focused with a methodical approach to work
Excellent communicator at all levels in both spoken and written formats
Strong understanding of business workflows and processes
Maintains accuracy and composure under pressure
Project Management Experience
You will have exceptional people skills. Your manner is approachable, patient, and confident
You will have an ability to handle objections where required
Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
Ability to handle multiple priorities and changing schedules
Strong negotiation and relationshipbuilding skills
Selfmotivated and proactive with the ability to work individually as well as a team
Thrive in a fastpaced, task focused environment with the ability to work independently to tight deadlines

Salary:
Depending on experience, expenses paid for all overnight stays, subsistence and mileage whilst on business

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits: