Service Coordinator - Nottingham, United Kingdom - Heronridge Services Nottm ltd

Description

About us
Heronridge Services nottm ltd is a small business in Palm Court, NG7 7HU. We are professional, agile and innovative.


Our work environment includes:

• Modern office setting

Previous experience with Joblogic CRM would be beneficial


Responsibilities:

• Coordinate services for clients.
• Develop and maintain relationships with clients and service providers.
• Monitor service delivery to ensure quality and timeliness.
• Provide feedback to service providers regarding performance.
• Maintain accurate records of services provided and client information.
• Communicate with clients and their families to ensure their needs are met.
• Ensure that services are in compliance with relevant laws and regulations.
• Logging service calls.
• Arranging site visits for technicians and or subcontractors.
• Maintaining current customer records using the management software.
• Coordinating the ordering parts for jobs as required.
• Ordering the activities of Sub Contractors where required.
• Ordering Access /Plant equipment where required.
• Preparing and sending small works follow up quotes.
• Maintaining flow of information between Service technicians and clients.
• Extracting Maintenance calls.
• Monitor service and maintenance calls for completion within time.
• Invoicing all service and maintenance related work.
• Auditing all servicerelated activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
• Equipment parts cost book update.
• General Administrative Duties.
• Add/update site info on IT Systems
• Create/book in jobs on IT Systems
• Check, complete & invoice jobs to include part invoicing where required
• Monitor and respond to customer KPIs & queries
• Populate and program from engineers' electronic dockets further works actions
• Prepare parts from Stores
• Create service reports

Salary:
£26,000.00-£28,000.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Palm Court, NG7 7HU: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 01/09/2023

Expected start date: 11/09/2023