Administrator /operational Support Adviser in - Salford, United Kingdom - Bupa Global

Bupa Global
Bupa Global
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Administrator / Operational Support Adviser in Mental Health - EAP


Job Description:


Administrator / Operational Support Adviser in Mental Health - EAP

Nationwide - Remote based

Salary: £23,500 per year + great benefits
**Full-time position**

At Bupa, we value diversity and understand the importance of our team members representing the communities and customers we serve.

You'll be part of an inclusive environment where you can truly be yourself, driven by the common goal of helping people live longer, healthier, and happier lives while contributing to a better world.


Role Overview


Contribute to providing top-notch service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners, and Providers by collaborating closely with operational staff members within Wellbeing Support Services at all levels.


Support Bupa EAP, a leading provider of counseling services and Employee Assistance Programmes in Europe.


Responsibilities:

  • Collaborate with in-house Counsellors, Mental Wellbeing Practitioners, CBT Therapists, and Psychologists
  • Schedule Mental Health Appointments for clients with internal and external teams
  • Manage multiple mailboxes to assist clients, companies, and external 3rd parties with their inquiries
  • Maintain and update client files, ensuring accuracy and timeliness
  • Input and verify data both manually and via automated uploads
  • Process, review, and validate invoices received
  • Resolve invoicing queries with 3rd parties
  • Facilitate payments to companies and therapists from 3rd parties
  • Provide requested MI data to our companies
  • Handle adhoc inquiries and tasks
  • Adhere to and demonstrate up-to-date knowledge of Bupa's products, policies, and procedures
  • Support other teams within the area
  • Work towards meeting tight Service Level Agreements

Requirements:

  • Proficient in PC usage with solid knowledge of Windows-based software. Must possess both verbal and written communication skills
  • Excellent communication abilities
  • Adaptable and flexible with a willingness to learn and thrive in a dynamic environment
  • Background or interest in healthcare or mental health
  • Strong professional drive
  • Empathetic, compassionate, and responsive
  • Enthusiastic and self-motivated
  • Ability to act promptly and decisively
  • Excellent interpersonal and communication skills
  • Demonstrated customer service experience

Perks:

  • 25 days holiday, with option to increase through length of service, buy, or sell
  • Bupa health insurance as a benefit
  • Enhanced pension plan and life assurance
  • Support with travel costs
  • Performance-based bonus
  • Hybrid office and remote working options
  • Comprehensive induction and training
  • Access to onsite gyms or local discounts
  • Various other benefits and online discounts
  • Career development opportunities within Bupa
  • Access to digital platforms and support for emotional and family mental health, financial wellbeing, and carer support

Diversity and Inclusion
Bupa ensures fair assessment of every applicant based on personal merit and qualifications.

We embrace the diversity of our colleagues and provide an inclusive environment for you to be yourself at Bupa.

We offer reasonable adjustments as part of our recruitment process to ensure fair treatment regardless of disability or circumstance.

Start a fulfilling journey with us at a place that appreciates you, values growth, and fosters belief in your potential.

Time Type:
Full-time

Job Area:
Administration

Locations:
Bupa Place
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