Fraud Investigator - Nottingham, United Kingdom - Capital One - UK

Capital One - UK

Verified Company

Nottingham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nottingham Trent House , United Kingdom, Nottingham, Nottinghamshire

Fraud Investigator

About this role

We're recruiting now for a start date of 18th September
so you'll need to be available to start on that day.
Our customers are at the heart of everything we do.

So we're looking for someone who is passionate and motivated to join us as a Fraud Senior Coordinator to deliver great customer experiences.

As a member of the Fraud team, you'll work across all a number of workstreams, investigating:

Application Fraud
Account Takeover
Disputes

What you'll do

Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Be flexible and have the ability to move between workstreams to meet service requirements
Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
Be the point of contact for offshore vendors and other areas of the UK operation
Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
Take ownership of cases with end to end case management and one call resolution.

What we're looking for

Ability to adapt to a fastpaced quick changing environment
Adherence to internal and external compliance requirements
Demonstration of solid judgment
Possess excellent verbal and written communication skills
Strong problem identification and resolution skills

We're holding assessment days on 7th and 8th August where you'll get the opportunity to see our amazing offices on a building tour, find out more about the role and have an individual interview. So you'll need to be available to attend one of these in person sessions to be considered for the role.

Where and how you will work

Our front line agent roles are primarily remote - based at home with 2 set and scheduled days per month in the office for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face.

However, if you want to work from the office more, you can

At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning.

This means, for the period of your training and when you first start talking to customers, we'll ask you to be in the office more often.

We believe this'll not only be hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers.

During some of the training (approximately 10-12 weeks), your working hours will be 09:00 - 17:30 Monday to Friday. Once fully trained your hours will be approx 9:00 - 17:00 Monday to Friday.

What's in it for you

Salary of £24,000.00
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans, cycle to work scheme and enhanced parental leave
Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym, subsidised restaurant, mindfulness

What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.

We want to work with top talent:
whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH
Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront to provide LGBTQ+ support for all associates
Mind Your Mind signposting support and promoting positive mental wellbeing for all
Women in Tech promoting an inclusive environment in tech
EmpowHER network of female associates and allies focusing on developing future lea