Customer Relations Specialist - Bicester, United Kingdom - Valda Energy Limited

Valda Energy Limited

Verified Company

Bicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview
-
100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome
-
100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work
-
100% of our colleagues surveyed agreed that they see themselves working at Valda
Energy in two years' time
*Results based on those who joined between October March 2023

Us and our culture.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution.

We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers.

Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.

Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our perks.
- £23,00 to £26,000 Annual Salary

Company annual bonus scheme.
25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
Private Medical Insurance with Vitality Health.
Life Insurance policy, providing coverage at four times your salary.
Employee Assistance Programme offering confidential support and guidance.
Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
Salary sacrifice pension scheme where we will match contributions up to 4%
Inhouse learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

The role.
We take pride in ensuring that our customers receive the highest level of customer service.

To support us in achieving this aim, we're seeking a Customer Relations Specialist to work alongside our Customer Escalations Lead.

The role will champion the customer, through effective investigation and resolution of complaints, in line with regulatory requirements, policy, procedures and service standards.

As an individual driven by achieving the best possible service for our customers, you'll be responsible for liaising directly with internal business stakeholders to identify root causes whilst ensuring that the complaint is resolved in a timely and efficient manner.

You will be responsible for writing high-quality responses to customers, outlining the actions taken to resolve their complaint.

The role will also be required to support the Customer Escalations Lead in dealing with 3rd party complaints and disputes, providing a superior customer experience and fair outcome.

How you will contribute.

Answers customer queries through various channels promptly to enhance the customer service experience
Patiently listens attentively to customers to address their concerns
Accurately records and logs interaction with customers and updates account information
Works with management to maintain best practices for effective communication with customers
Maintains knowledge of updated company processes and policies
Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
Supports the company 'one team' culture

What we are looking for.

Customer service experience: 1 year
Administrative experience: 1 year
Effective problemsolving skills
An understanding of confidentiality and the Data Protection Act
Existing knowledge of the energy and/or utilities sectors is desired, but not essential
Customer complaints experience desired

Please note we have both part time and full time hours available, feel free to reach out to discuss flexible working options.

Job Types:
Full-time, Part-time

Salary:
Up to £26,000.00 per year

Benefits: