Customer Support Specialist - London, United Kingdom - Klaviyo

Klaviyo

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Specialists (or Product Experts as we call them at Klaviyo) are a critical part of our future success.

We take the success of our customers incredibly seriously.

Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.

We are looking for a Product Expert who is passionate about providing the best technical and strategic support to our EMEA customers who are scaling their businesses with Klaviyo.

Check out this great video from the team: _What it's like to be a Product Expert at Klaviyo_

How you will make a difference:

Develop and maintain in-depth knowledge of the Klaviyo platform
Communicate thoughtfully to provide answers to questions for both technical and nontechnical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints using established processes
Provide support & guidance on nontechnical related questions (e

g:
marketing, sales, other e-commerce setup questions)

Communicate thoughtfully and effectively with all Klaviyo customers and fellow Klaviyos
Document troubleshooting and problem resolution steps
Embody Klaviyo values

Who You Are:

A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
A highly collaborative teammate that works closely with peers to solve interesting issues.
Passionate about creative problem solving for customers and end users
Selfmotivated, eager to learn and thrive in a collaborative environment
Capable of working in a highslope, metricsdriven team while being able to adapt quickly to changing priorities
Experience with or able to quickly pickup:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs

Klaviyo in EMEA :

As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books) to name a few.

LI-Hybrid #LI-ME1

Base Pay Range in Local Currency:

£40,000—£60,000 GBP

Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond.

To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star:
delighting our customers.

If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.