Ward Clerk - Swindon, United Kingdom - Great Western Hospitals NHS Foundation Trust

Great Western Hospitals NHS Foundation Trust

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to employ a ward clerk on Ampney Ward at The Great Western Hospital. You will need to be experienced in customer service and IT skills.

The first person patients and their families see when coming to our ward are the ward clerk and that can make a difference to their whole experience.

You will be joining one other ward clerk managed by the ward manager.

If you think you have the appropriate skills and may be interested please apply. If you would like to discuss further please contact the ward manager, Nicola Coton

The Ward Clerk will create a welcoming first point of contact for patients, their families and visitors accessing Ampney ward.

They will undertake clerical work and provide reception duties for the ward as per standard systems and processes in order to support effective patient flow.

They will need to work without direct supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and
nursing team is vital.

The post demands the ability to communicate at all levels with patients, relatives and medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.
To enable the patients, their families and visitors to enter and leave the ward promptly.
To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records
Ensure admission and discharge book is kept up to date and accurate.
Ensure nerve centre is kept updated in real time via Medway.

See attached JD for further responsibilities