Lead, Product Experience Designer - London, United Kingdom - Mastercard

Mastercard

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Lead, Product Experience Designer

Who is Mastercard?

Mastercard is a global technology company in the payments industry.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

As a Product Experience Designer at Vocalink you will be responsible for the customer experience of a new iteration of one of the world's leading B2B payment infrastructure solutions.

This role would be working on the UX for multiple projects intended to form part of the national banking infrastructure for numerous countries worldwide.

As part of a cross-disciplinary agile team you will be working alongside Product Managers, Product Owners and within a wider CX & Design team in a highly collaborative environment.

This role may also be involved in other projects from time to time, helping facilitate workshops, planning / executing user research projects in new markets, or building prototypes to demonstrate innovative new payment technologies.

Role

Providing UX expertise within an agile product team
Empathise with B2B customers problems and leverage user research to capture and understand realworld user needs
An inquisitive, natural problem solver with the ability to find simple solutions to complex problems
Provide support to other team members and work in a highly collaborative way within our UX team
Advocate of user centred design, understands the importance of qualitative and quantitative research
Participating in regular design critiques with the team
Work closely with BAs, developers and the product owner promoting the needs of the user

All About You

We're looking for someone with the following skills, knowledge and experience:

Commercial experience in User Experience Design
Proven experience delivering a high standard of output in fast paced, enterprise organisations
Experience working in a Lean / Agile methodology
Collaborative and pragmatic approach to their work
Experience communicating with diverse stakeholders
Advanced skills in tools such as Axure, Sketch, Invision, Figma

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.