Solution & Product Specialist - London, United Kingdom - Parcelly

Parcelly
Parcelly
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As the Product Operations Manager, you will play a critical role in gathering feedback, defining product requirements, managing stakeholders, improving operational processes, ensuring technical and operational efficiency, and providing technical support across the organization.


Key Responsibilities
As the Product Operations Manager at Parcelly, you will have several key responsibilities:

Feedback Analysis:

Gather and analyze feedback from different teams such as network, operations, key-accounting, and sales to understand how the platform is being used.

Define detailed requirements, use cases, and UX suggestions to improve process flows and product efficiency.

Product Requirements:
Work closely with sales teams to gather feedback on customer needs and market demands. Define detailed product requirements, use cases, and product flows based on this feedback.

Stakeholder Interface:

Act as the interface between various stakeholders within the organization, including tech-team and CTO, to manage the product features request process.

Ensure effective communication and collaboration among all parties involved.

Process Automation:
Understand and analyze manual processes and their costs within operations, key-accounting, and finance. Provide detailed insights on which processes can be automated to bring the biggest benefit to the business.

Solution Expertise:

Utilize your expertise in the product and its operational and technical processes to provide detailed solutions to meet client requirements.

Gain a deep understanding of client requirements and processes, and define operational and technical process flows to solve client requirements in a feasible and scalable way.


Process Monitoring:
Monitor all technical and operational processes used for key accounts, ensuring durability and scalability. Conclude, monitor, and complete pre-release and post-release tests in the required timeframe. Support the tech-team in detailed testing of new features.

Third Party API Management:
Manage third-party API and partnership tickets, ensuring resolution/response times within agreed Service Level Agreements (SLAs).

Product Rollouts:
Share details of platform updates and provide training to Parcelly teams on how to use new/updated features. Rollout and promote utilization of new processes and features across the organization.

Product Training:
Conduct continuous product training for all Parcelly staff to ensure product knowledge is up-to-date across the organization.

Technical Support:
Provide 1st level support for technical incidents and bug reporting.

Act as the interface between the tech-team and other teams, monitoring the resolution process, validating and reproducing issues, and providing detailed descriptions for quick resolution.

If required, provide and monitor walk-around processes to maintain operational efficiency.


  • End-to-End Testing: Keep End-to-End testing checklists up-to-date, covering all key features and process flows used to operate key accounts.

SAAS-Tool Management:
Manage and optimize company-wide SAAS-Tools to ensure efficient utilization.

IT-Hardware and Infrastructure Purchasing:
Manage company-wide IT-Hardware and infrastructure purchasing to ensure procurement is done effectively and efficiently.


Requirements:


  • Strong product management skills: Demonstrated experience in product management, including gathering feedback, defining product requirements, and overseeing product development and release cycles.
  • Analytical mindset: Ability to analyze data and feedback from different teams to identify patterns, trends, and opportunities for process improvement and product efficiency.
  • Excellent communication and collaboration skills: Strong verbal and written communication skills, with the ability to effectively communicate with crossfunctional teams, stakeholders, and clients. Proven ability to collaborate and work with diverse teams to achieve common goals.
  • Technical aptitude: Understanding of technical concepts, software development lifecycle, and API integrations. Ability to work closely with techteam and CTO to provide technical insights and solutions to meet client requirements.
  • Process improvement mindset: Proven experience in identifying manual processes that can be automated, optimizing operational processes, and driving process improvements to increase efficiency and scalability.
  • Customercentric approach: Ability to gather and analyze feedback from sales teams, clients, and the market to understand customer needs and translate them into detailed product requirements.
  • Project management skills: Strong organizational skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
  • Problemsolving skills: Ability to identify issues, troubleshoot, and propose solutions to technical and operational challenges. Proactive approach to problemsolving, with the ability to think critically
More jobs from Parcelly
See all jobs of Parcelly