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    • Customer Relationship Specialist - London - Acorn Support

    Acorn Support
    Acorn Support London

    2 weeks ago

    Description

    Customer Service Representative

    We are seeking a highly motivated and skilled Customer Service Representative to join our client's dynamic team in the fintech industry. As a key member of their operations, you will play a vital role in delivering exceptional customer service, ensuring satisfaction, and resolving inquiries in a timely and professional manner.

    Key Responsibilities:

    • Customer Support: Deliver outstanding customer support via phone, email, or chat, addressing customer inquiries and complaints professionally and efficiently.
    • Record-Keeping: Maintain accurate records of customer interactions in CRM systems.
    • Relationship Building: Build strong relationships with customers through personalized service.
    • Collaboration: Collaborate with colleagues to improve processes and enhance the customer experience.

    Essential Requirements:

    • Qualifications: Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction; strong communication and interpersonal abilities; capacity to multitask and prioritize effectively; problem-solving and conflict resolution skills.
    • Familiarity with CRM Software: Familiarity with CRM software is preferred.
    • Education: High school diploma or equivalent qualification is required.
    • Integrity and Professionalism: Demonstrate high levels of integrity and professionalism; be willing to sign a Non-Disclosure Agreement (NDA); successfully complete a DBS (Disclosure and Barring Service) check.

    About the Role:

    • Fully Remote Position: Work from the comfort of your home in a fully remote position.
    • Competitive Salary and Benefits: Receive a competitive salary and benefits package.
    • Career Growth Opportunities: Enjoy opportunities for career growth and professional development.
    • All Equipment Provided: All necessary equipment will be provided to support your role.
    • Extensive Training and Mentoring: Receive extensive training and mentoring to ensure your success.
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Customer relationship specialist