Resource Planning Analyst - Manchester, United Kingdom - Diversity Travel

Diversity Travel

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a successful travel management company for the charity and academic communities, and we are proud and passionate about what we do.

We are looking for an experienced Resource Planning Analyst to help optimise our workforce in meeting the demands of our multi-channel, 100-person operations centre.

You will be responsible for all aspects of resource and planning, including forecasting,scheduling, real-time management, along with data production.

Producing rosters for our teams based on your forecasts, to ensure delivery of our key service metrics
Facilitating the production and delivery of key performance reports to the department and the wider business.
Determining optimal holiday allowances and managing broader leave requests
Managing site administration for several of our tools to support performance, including our Mitel contact centre system and performance dashboards
We do not currently use workforce management tools and therefore, initially, an ability to build from the bottom up is essential

Skills Required:

Previous experience in a similar WFM role within a contact centre environment is essential
Proven ability of working accurately and to a high standard within approved deadlines
Strong data management skills with appropriate Excel experience. Ideally, some knowledge of a business analytics tool such as Power BI would be beneficial
Experience of being able to deliver effective change and measure successes
Excellent communicator comfortable with working at the heart of our team.
Experience of compiling, interpreting and presenting data to a senior leadership audience

In return you will receive:

Salary to £38k plus monthly performance related bonus.
Opportunity for combination of office and home working
31.5 days holiday (including bank holidays), rising to 32.5 days after 1 years' service
Option to buy or sell additional annual leave
Excellent opportunities for progression
Employee Assistance Program
Healthcare Cash Plan
Pension
Life Assurance
Season ticket loan
Discounted staff travel
Cycle to Work Scheme
Centrally located offices in Manchester

If you are interested in our role and meet the requirements above, then please do get in touch. Our hours of work are Monday - Friday, 8.45am - 5.30pm.

Our office is based in Manchester City Centre, and there is the opportunity to work up to 2 days per weekfrom home (upon completion of probation period).

We will also consider this role to be remote.

Welcome to Diversity Travel - We're a successful travel management company for the charity and academic communities. We're proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation.

We invite you to visit our company website and LinkedIn page to learn more about us and what we do.

We're proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.
**We keep the customer at the heart of everything we do.