Operations Coordinator - London, United Kingdom - Knight Frank

Knight Frank
Knight Frank
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Reference No Title- Operations Coordinator - Wapping- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Wapping Lettings Location- Wapping - (London)Based out of our Wapping Office, we are looking for an exceptional individual to join the Lettings team as a Operations Coordinator, supporting the team in all aspects of their day to day and compliment the smooth running of this office.


Competencies

  • Contribute to a positive culture within the team to deliver department objectives and initiatives.
  • Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals.
  • Communicate clearly and effectively in order to build supportive relationships with the team and stakeholders and deliver the task at hand.
  • Use the information and resources at disposal to meet stakeholder requirements and deliver results promptly#.
  • Collaborate with the team to deliver exceptional customer experience and manage existing customer relationships.
  • Displaying firm values when dealing with internal and external clients and customers.

Daily Tasks

  • Create new property activity records
  • Order land registry title checks
  • Updating records with information from the market appraisal checklist
  • Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)
  • Ensure hub records are accurate and maintained (E.G. preappraisals are updated)
  • Assisting in KYC/CDD process for clients and counterparties
  • Display knowledge and ensure compliance of best practice
  • Assist collecting documents from clients prior to marketing
  • Ensure accurate notes are maintained on all property file
  • Monthly reporting

General

  • Prepare reports for weekly and monthly meetings, MBOs and ad hoc
  • Distribute portal enquiries if required
  • Systems champion be a trouble shooter with system processes and procedures
  • Code office invoices
  • Create purchase orders
  • Process goods receipts
  • Monitor management reporting (Working Life & Power BI)
  • Induction of new starters
  • Complete New Starter Checklist
  • Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
  • Arrange new starter/team training
  • Assist team with submission of expenses if required
  • Maintain & update Viewing Assistant contact information & records if required

Customer Experience

  • Assist in answering incoming calls
  • Champion the customer experience
  • Post office good news stories and ideas to Yammer
  • Assist Department Head with implementation of Customer Experience initiatives

Health and Safety

  • Display knowledge of ISO regulations and implement in office
  • Update health & safety workspace with weekly, monthly & annual tasks
  • Ensure all necessary safety checks are completed and logged
  • Log energy, gas & waste readings on sustainability workspace monthly
  • Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment
  • Host internal & external audits (H&S, Environmental & Information Security)

Facilities

  • Manage office facilities
  • Arrange works/contractors when required
  • Upkeep and maintain office equipment/IT hardware
  • Order stationery and hardware for department when required
  • Assist with office refurbishment programmes, relocations or closures
  • Support the Dept Head ensuring adequate cover is in place in the office

Qualifications/Education Required:


  • 3 years+ experience in a similar Operations or Administrative role


  • Strong IT Skills

  • Microsoft Office
  • Knowledge of the industry is a bonus
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