Appointments Centre Administrator - Ashford, United Kingdom - Ashford and St. Peter's Hospitals NHS Foundation Trust

Ashford and St. Peter's Hospitals NHS Foundation Trust

Verified Company

Ashford, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for a highly motivated and proactive individual to join the Appointments Centre as Administrator.

The role operates under the Diagnostics, Therapies and Cancer Services division and will be responsible to the Assistant Service Manager.

It is a Part-time role, working from Monday to Friday at Ashford Hospital.

Communicating with patients is a main part of this role as you will be booking, cancelling and rescheduling appointments, taking into consideration the 18-week targets and relevant two-week rule patients.

A key responsibility of the role involves updating details, waitlist records and uploading patient information to systems, all whilst ensuring you are following the booking protocols, data accuracy and adhering to information governance standards.

Using your initiative when problems arise and taking actions to resolve problems or escalating to the appropriate person is a key element of this role.

Work should be done in accordance with Trust standards of work, and you are responsible to undertake all mandatory training as required by the Trust, including RTT suite training.

Ashford and St.

Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country.

There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing.

We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

To be responsible for contacting patients regarding rebooking, cancelling or changing appointments, whilst negotiating timescales to ensure RTT targets are met.

To ensure any two-week rule patients who are cancelled or who do not attend (DNA) are offered new dates within the appropriate timeframes to avoid a cancer breach.

Using telephone skills and adhering to the national booking targets and the departments booking protocols

Dealing with telephone, written, electronic enquires from external and internal clinical offices or health providers as appropriate

To always maintain confidentiality