Customer Sales Advisor - Charlbury, United Kingdom - FirstGroup

FirstGroup

Verified Company

Charlbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:

- £26,442 per annum

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services.

With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.

Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

About the team?
This position is based at Charlbury station.

Working within the sales office you will often be the first person that our customers have contact with, having a responsibility to provide a warm welcome, making people feel secure and helping customers on their journeys.

About the job?

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.

Your main responsibilities will be:

Providing the highest level of customer service and being proactive to customer needs
Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
Carrying out routine maintenance and cleaning of ticket machines and IT equipment
Accurately completing all accountancy and other associated documentation.
Maintaining TVMs at the station
Carrying out customer assistance when required
Carrying out winter weather precautions

You'll need to be:

Able to deliver exceptional frontline customer service
Able to understand customer requirements and expectations
A Selfstarter with a cando attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures

As a minimum you will need to have:

The ability to work independently and as part of a team
Evidence of numerical ability
Attention to detail
Strong verbal and written communication skills

About the location?
Charlbury Station is situated on the North Cotswold line and just outside of Charlbury town.

Working pattern?
This role requires shift working including weekends and bank holidays. The shift times are 05:30 to 12:30 based on the shift roster in operation.

The start and finish times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.

Additional information?
This is a temporary position for 12 months. Full Training will be provided.

This role is a lone working position, involves having to help assisting customers with luggage when required.

Also, during cold winter and adverse weather, this role involves some heavy lifting to ensure the platforms are gritted in preparation for the first train departure.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

Ref:022465

Company:
Great Western Railway (GWR)

Website Skillset:
Customer Service

Contract Type:
Fixed Term - Full Time

Contracted Hours:35

Location:
Charlbury Railway Station

If temporary, length of contract:12 months

Closing Date:21 August 2023