Sales Administrator - Walsall, United Kingdom - Adecco UK

Adecco UK

Verified Company

Walsall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client a well established manufacturing company based in Brownhills is seeking a Permanent Sales Administrator to join the team.

The package details are as follows:

Salary: £23,000

Working Hours: 40 hours per week,

Monday
Friday
Holiday: 25 days annual leave plus bank holidays
Pension: autoenrolment at 4%, matched by the Company up to 5%.
Life cover at three times basic salary, whilst actively contributing to the pension scheme.
Westfield Medical Cover
Free onsite parking
Annual Christmas shut down of up to 2 weeks
Annual health checks
Christmas savings scheme
Salary sacrifice cycle to work and electric car schemes

Mission
Follow established procedures and guidelines to provide timely and effective administrative support to a Sales Team

Relations
Managing Director, Sales Team, Customers, Suppliers, Transport Team, Production Manager, Commercial Manager, External Sales Representative, Production Team, Purchase Ledger, Credit Control

Key Figures
Number of customer complaints Credit notes raised
***
Accountabilities

Support the Sales Team by conducting a range of administration activities
***- Process invoices and credit notes when required

Process customer returns in accordance with the standard procedure
Process Purchase Ledger invoice queries
Obtain proof of delivery notes from third party suppliers
Provide information and admin support to the External Sales Representatives
Maintain and update data stored in relevant IT systems, auditing and checking as required to maintain accuracy
Process Bills of Materials on SAP
Produce relevant paperwork for the Production Team

Act as a key point of contact for customers and clients

Obtain information and liaise with relevant people / functions to provide the customer with information required in a timely manner
Respond to customer sales and delivery queries in writing, online or by telephone, processing orders as necessary
Deal with invoice and credit note queries aiming to achieve customer satisfaction at all times
Respond appropriately to customer complaints in a timely manner
Record customer complaints on CRM, ensuring these are logged, dealt with and closed within agreed timescales

***
Order goods and services in a timely manner to meet business requirements

Raise purchase requisitions in accordance with procedures
Adjust purchase requisitions to accommodate acceptable changes
Goods receipt orders in full or part depending on the content of the delivery received
Review query log to identify outstanding order queries
Liaise with business users to understand discrepancies (business users? And what discrepancies?)
Contact suppliers to query invoice discrepancies
Maintain up to date information relating to each query within the query log
Liaise with finance department to ensure that purchase orders are posted against correct General Ledger codes when new goods or services are being ordered
Maintain records of projected orders and inform Finance of expected accruals
Obtain credit notes from suppliers for invoice queries when appropriate

Plan, prioritise and monitor the delivery of goods to maximise utilisation of transport availability

Allocate deliveries efficiently to individual hauliers taking account geographical location and cost
Regularly communicate our haulier requirements to suppliers
Monitor due and processed dispatches by retrieving and reviewing outbound dispatch documentation
Transfer dispatch documentation to transport tracking system for traceability
Conduct trailer checks to ensure loading reflects what has been scheduled

Miscellaneous or ad hoc business requirements

Manage specific projects or undertake specific project activity as determined by the business or line manager
Travel to specific locations in order to undertake role requirements as required
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business

***
Technical Competencies
Excel Word Outlook

SAP Therefore CRM

ARMA
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact kristy elvins