Business Support Officer - Plymouth, United Kingdom - Omega Recruitment Group

Omega Recruitment Group
Omega Recruitment Group
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A newly created 15-month full-time job opening has emerged in the Democratic and Member Business Support department, responsible for performing administrative tasks that assist the elected members in their position as Councillors.

Additionally, you will provide backup to the Legal department as a resilience measure for the Legal Support Officer's role. Your work hours will be from Monday to Friday, 9 am to 5 pm. This role is stationed in the Council House, Armada Way, and primarily requires your presence. However, you may occasionally need to work from Ballard House to support the Legal Department.

Please note that hybrid or remote working is not available due to the necessity of providing in-person support to Councillors and customers, which includes working on a reception desk for the building.


100% OFFICE-BASED

Requirements:


Essential qualifications/ knowledge
GCSE's A*- C (9-4) or equivalent in English and Maths

A willingness to undertake appropriate learning and development as required


Essential experience
Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.

Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.

Experience of providing an effective and efficient business support service to customers.

Administrative experience with an understanding of office procedures.

Experience of prioritising own workload to ensure deadlines are met.

Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.


Essential skills
Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.

Ability to process basic service requests.

Customer care skills and the ability to show initiative when dealing with customer enquiries.

Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.

Numeracy skills required for carrying out calculations and ensuring the accuracy of data.

Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.

Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.

Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.

Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.

Accuracy with a high level of attention to detail


Essential qualifications/ knowledge GCSE's A*- C (9-4) or equivalent in English and Maths A willingness to undertake appropriate learning and development as required Essential experience Experience of using Microsoft Software Packages e.g.

Word, Excel, Outlook.

Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.

Experience of providing an effective and efficient business support service to customers. Administrative experience with an understanding of office procedures. Experience of prioritising own workload to ensure deadlines are met. Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Essential skills Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.

Ability to process basic service requests. Customer care skills and the ability to show initiative when dealing with customer enquiries.

Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.

Numeracy skills required for carrying out calculations and ensuring the accuracy of data. Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents. Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria. Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers. Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service. Accuracy with a high level of attention to detail
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