Resident Liaison Officer - London, United Kingdom - United Living

United Living

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents.

We have a long-term partnership contract with a central London local authority which will see us deliver much-needed improvement works to the homes of people living in the borough, and are looking for an experienced
Resident Liaison Officer to manage day to day communications with customers throughout the course of the refurbishments.

This role is to cover a site in
Ealing.

As an experienced
Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly.

In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as
Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

United Living is a thriving, fast-paced business with a huge pipeline and ambitions to increase our turnover by 50% over the next 3 years.

We are always looking for talented people to join our teams, and the role of
Resident Liaison Officer is a brilliant opportunity for somebody to come in and make a really positive contribution to the communities we serve.

We have a first-class learning and development programme and are committed to nurturing talent in-house, so this could be a great chance for you to build and progress your career within a fantastic organisation who are really going places.

Salary
Competitive Salary

Contractual hours
42.5

Basis
Full Time

Region
London

Date posted
28/04/2023

Job reference
RAF001242