Customer Service Assistant - Leicester, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As Customer Service Assistant, you will be providing administrative support and assistance to the team of Remortgage Caseworkers in order to enable them to process a high volume caseload of remortgage cases.

Client Details
A leading, international, Professional Services & Legal company based in Leicester.

Description
As Customer Service Assistant, you will be responsible for the following duties:

To assist nominated caseworker's to handle a pipeline of new Remortgage instructions per month
Make outbound calls to request redemption statements from existing lenders
Take inbound calls during busy periods, carry out identification checks; process mortgage offers; chase any borrowers outstanding documentation required to proceed to completion
Process incoming questionnaire packs from borrowers and redemption statements
Make outbound calls to lender clients to chase mortgage advances and to request updates

Profile

The successful Customer Service Assistant will have:

Some experience in using IT skills
Customer Service experience either in an office setting or facetoface
Retail/Hospitality/Call Centre/Customer Service background
An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements
Excellent written and verbal communication skills
Experience of working within a team environment and of supporting others
Live within a commutable distance to Leicester City Centre
Be comfortable with office based work

Job Offer
As Customer Service Assistant, you will be entitled to the following: