Administration Lead - Norwich, United Kingdom - Newmedica

Newmedica

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Lead

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.

We aim to change people's lives through better sight and eye health, making a positive difference for our patients, their families and friends.

We have an exciting opportunity that has arisen in our Norwich team, for an Administration Lead to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Healthcare Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists.

We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering you?

A competitive salary of £25,000 £26,000, depending upon experience.
25 days annual leave, plus bank holidays.
A company pension scheme.
Fulltime hours of 40 hours per week, across 5 days (Monday
Sunday)
Excellent transport links.
Access to a companyfunded local gym membership.
Companyfunded staff events in both the Summer and at Christmas.
Monthly food orders placed to provide breakfasts and lunch for staff as part of our "staff snack station" initiative.
Free eye tests and vouchers for glasses of up to £129 every 2 years.
A free 24/7 GP consultation and counselling service.
Additional benefits, including: death in service cover of 3 x salary, enhanced sick leave, enhanced maternity and paternity leave, a cycle to work scheme and a lift share scheme.
An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
Working with a friendly multidisciplinary team passionate about improving the lives of our patients.

Why should you join Newmedica Norwich?
Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our vision is to provide the highest quality of care in ophthalmology for our community. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

What will the role involve?

As Administration Lead, you will play a key role in ensuring that all administration processes are efficient, accurate and fit for purpose.

The Administration Lead will have the opportunity to shape and motivate a team of Healthcare Administrators and Receptionists to achieve set targets and deliver outstanding tasks.

You will lead this team on a day-to-day basis, ensuring that the very best level of care and attention is given to our patients and that all interactions they receive from us are clear, concise and correct.

The Administration Lead will also have a full understanding of patient pathways and be a proficient administrator themselves.

What skills & experience do I need for the role?

Education & Qualifications

Educated to A-Level standard or equivalent.
GCSE's in at least Maths and English.

Experience & Knowledge

Previous people management experience, ideally with experience of scheduling rotas, completing return to work interviews, absence/performance review meetings and appraisals.
Excellent administrator, ideally in a supervisory capacity, who can understand and deliver within a complex working environment.
Ideally experience working in a healthcare experience, however this is not essential.
Desirable to have an understanding of the CQC regulatory standards.
Experience of implementing process improvement strategies.
Tech savvy and comfortable learning and using new IT systems e.g. patient record system.
A competent user of Office 365 programmes (Outlook, Excel, Word, Teams etc.).

Skills & Personal Attributes

Enjoys the routine and rhythm of a process driven environment.
A team player who is happy to jump in and support others when needed.
Good organisation skills and the ability to multitask and prioritise own work without supervision.
Thrives working with a range of people, and is able to tailor their approach to the diversity of patient and colleagues needs.
Committed to delivery of consistently high standards of administration.
Proven customer service skills with a passion for customer care.
Excellent verbal and written communication skills.
Able to balance working independently with appropriate escalation and delegation.
Seeks continuous professional development.

**Would you like to apply?