Customer Service/administration - Blackburn, United Kingdom - Recruit-Right

Recruit-Right
Recruit-Right
Verified Company
Blackburn, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Monday 8.30am to 5pm and Friday 9am to 5pm.


Job role

  • Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
  • Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
  • Contacting product teams to get answers for customer enquiries where we don't have the knowledge or information.
  • Checking product availability and recognising if there is potential for more stock to be made available.
  • Handling complaints or escalating them to the relevant teams where necessary.
  • Liaising with couriers for delivery disputes.
  • Highlighting website issues to the relevant teams.
  • Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)

Experience and skills

  • Experience working in a customer service role.
  • Strong communication skills
  • Excellent IT skills (including Microsoft office)
  • Keen eye for detail
  • Proactiveness
  • Administrative skills (preferred)
  • Knowledge of Ecommerce (preferred)

Job Types:
Full-time, Temporary contract, Temp to perm


Salary:
From £11.19 per hour


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Education:


  • GCSE or equivalent (preferred)

Work Location:
In person
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