Customer Services Officer - South Ribble, United Kingdom - South Ribble Borough Council

South Ribble Borough Council
South Ribble Borough Council
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South Ribble, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Services Officer (Benefits)

Location:
Chorley Council & South Ribble Council


Salary:
£25,409 - £26,845


Hours:
Full time hours)


Contract:
Permanent

Closing Date: 30 April 2023

Do you have a passion for helping people? Do you want to work for a forward thinking, progressive organisation, constantly looking for ways to improve our service? If you have experience assessing claims for Housing Benefit and Council Tax Support, then this may be the perfect role for you

What you'll be getting up to

  • You will ensure a high standard of service and excellent outcomes for our customers
  • You will undertake all aspects of processing relating to Housing Benefit and Council Tax Support.
  • You will deal with all customer communication from across all our contact channels
Who we're looking for

  • We're looking for someone who has a strong knowledge of Housing Benefit and Council Tax Support legislation
  • You'll also have experience dealing with Housing Benefit and Council Tax Support Assessments
  • You will have an understanding of how technology and digital services can help provide excellent customer service as well as excellent IT skills.
  • You will also be able to communicate effectively, work under pressure and respond flexibly.
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