Facilities Management Triage Administrator - Portsmouth, United Kingdom - The Southern Coop

The Southern Coop

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that's the beauty of a co-operative.

We have a fantastic opportunity to join our Facilities Management (FM) team as a Scheduler & Administrator.

In this role you will provide comprehensive scheduling and triaging of FM related work, ensuring the services, processes and procedures are followedto achieve agreed service level agreements whilst improving cost controls.

KEY ACCOUNTABILITIES

Working with the Commercial Support Help Desk to triage jobs to suppliers, taking ownership and to chase issues until their resolution.
To ensure software systems/databases are fully updated
To schedule work so as to maximise working effectiveness and job planning, with a view to reducing transportation CO2 emissions and cost.
To follow up on work in progress, working closely with field colleagues in order to deliver contractual SLAs.
To build and maintain relationships with internal stakeholders across all business areas, as well as with external suppliers and contractors,
To share continuous learning from past problem resolution towards the ongoing improvement of FM job triaging, sharing best practices and ideas with the wider FM team
To carry out adhoc administrative duties as per the business needs

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

Ideally we are looking for an individual with solid experience in varied property management and/or FM and/or engineering FM problem resolution.
Proven ability to offer alternative solutions to technical problems and make timely decisions.
Experience in call handling and triaging problems in a high pressure working environment.
Ability to multitask, using strong organisational skills to prioritise, plan and deliver results from a changing workload.
Excellent phone manner a calm, patient and professional approach able to communicate to all levels internally and externally
PC literate, confident using MS Office suite products

If you're passionate about growing your career in facilities management, and have a background in a fast-paced environment then we would love to hear from you.

In return, we will offer a competitive salary and benefits package, as well as the opportunityto develop your skills and grow your career.