Customer Success Specialist - Solihull, United Kingdom - AlignTech

AlignTech

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join a team that is transforming smiles, changing lives.

At Align Technology, we believe a great smile can truly transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity
As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices.

You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer's inquiries.

In this role, you will

Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
Be alert to trends in requests and issues reported by customers
Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
Document information in the company's database(s) about each contact you handle following defined parameters
Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance

In this role, you'll ne

ed
- university degree or equivalent working experience

13 years' work experience in a customerbased environment

- strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- willingness to learn
- good team player, dynamic, optimistic, accurate, result oriented

Sound like a good fit?

Not the right fit? You can join our Talent Community to receive notifications of new job postings in your desired career area or can click on the "Share Job" social media buttons to share this opportunity with others in your network.

About Align
Align Technology is a publicly traded medical device company that is changing lives through better smiles.

Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.

Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

Align Technology is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We also respect your privacy. Please review our Applicant Privacy Policies for additional information.

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